ORDERING INFORMATION
Everything You Need to
Know About Your Order
Find helpful information about placing an order, payment options, shipping, returns, cancellations, and more. We're here to help make your buying experience straightforward.
🛒How to Place an OrderOrdering assistance▣Payment OptionsCheckout information♧Shipping InformationShipping and local delivery◇Return Policy14 calendar days◉Return Arrival Deadline14 days after label is sent
🛒How to Place an Order
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Browse equipment online and review the individual listing, including condition, included accessories, and availability. You can place an order through our website or contact our team if you have questions before ordering.
For help, call (949) 697-6268 or send an inquiry.
â–£Payment Options
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Available payment options are displayed during checkout. Please review your order total and the payment methods offered before submitting an order.
For special purchasing questions, contact our team.
♧Shipping Information
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We ship medical equipment within the United States and offer local personal delivery in Southern California. Shipping options and costs depend on the equipment and destination.
Visit Shipping Information for more details.
â—‡Return Policy
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Return requests must be submitted within 14 calendar days from the date you receive your unit.
The unit must be unused and in the same condition as received. A receipt or proof of purchase is required.
To request a return, email contact@onemedicalstop.com.
â—‰Return Arrival Deadline
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Once a return shipping label is sent to you, One Medical Stop must receive the returned unit within 14 calendar days from the date the label was sent. If the unit is not received within this timeframe, the return case will be canceled.
×Cancellation Policy
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Orders, or individual items within an order, not yet shipped may be cancelled and refunded before shipment. A 5.5% transactional fee is deducted from the refund amount.
Please allow 5–7 business days for the refund to appear in your bank account.
$Price Match
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Found a lower price on another website? Contact us and give us the opportunity to match or beat it. Send us the quote, requested items, and website link. Our current policy states we will respond within 24 hours.
Items must match in brand, model, and configuration. We do not match pricing on refurbished equipment.
â–¤Item Conditions
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Review the individual product listing for the condition and included components.
- NEW
- Brand new, unused, unopened, and undamaged, in its original packaging where applicable; manufacturer non-retail packaging may be used.
- NEW – OPEN BOX
- Excellent, new condition without functional defects; packaging may be missing, and the item may have been used for testing or demonstrations. Accessories and any warranty details are described in the listing.
- SELLER REFURBISHED
- Restored to working order by a seller or third party; inspected, cleaned, and repaired to full working order. Original packaging may not be included. See the listing for details.
- USED
- Previously used, possibly showing cosmetic wear, but operational and functioning as intended. See the listing for any imperfections.
- FOR PARTS OR NOT WORKING
- Not fully operational or not functioning as intended; may require repairs or be missing essential components. See the listing for details.
Still Have Questions?
We're here to help with ordering questions, returns, equipment condition, and product availability.
Have More Questions?
Our team is ready to help with ordering, shipping, returns, and equipment inquiries.
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