Ordering Information

Cancellation Policy

Orders (or specific items within orders) not yet shipped may be cancelled and refunded prior to shipment. A transactional fee of 5.5% is deducted from the refund amount. Please allow 5-7 business days for the refund to reflect your bank account.

Return Policy

Returns must be completed within 14 calendar days from the date it was received. All returns must be in unused and same condition as originally shipped. There will be a 25% restocking fee which will be deducted from the refund amount. All shipping charges remain payable by the purchaser. If you'd like to return an item please send an email to Contact@OneMedicalStop.com. Your item needs to have the receipt or proof of purchase. 

Helpful Return Tips: 

  • Check the listing’s return policy before making your purchase.
  • Be sure to note shipping deadlines and whether an item can be returned for refund, replacement, or exchange.
  • Return the item in the same condition you received it in — pack it well.
  • We work hard to make returns smooth. For those rare cases when they don’t go that way, Email us and Let us Help you with those rare cases! 

 

Restocking Fee

All items are subject to a 25% restocking fee, this will be deducted from your refund

Return Shipping Cost

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.


Price Match

At One Medical Stop, we believe in providing the best possible price to our clients. If you do find a lower price on a different website, we ask to contact us and give us a chance to match or beat the price first. Simply send us the quote with the requested items and website link and we will get back to you within 24 hours. Items must be exactly the same brand, model and configuration. 

Please note: We do not match pricing for refurbished equipment and supplies.



Item Conditions

            • NEW: The item is brand new, unused, unopened, undamaged, and in its original packaging (where packaging is applicable). Packaging should be the same as what is found in a retail store, unless the item is handmade or was packaged by the manufacturer in non-retail packaging, such as an unprinted box or plastic bag.  

            • NEW - OPEN BOX: The item is in excellent, new condition with no functional defects. The item may be missing original packaging and may have been used for testing or demo purposes. The item includes accessories found with the original product and may include a warranty. See the seller's listing for full details and a description.

            • SELLER REFURBISHED: The item has been restored to working order by the eBay seller or a third party. This means the item was inspected, cleaned, and repaired to full working order and is in excellent condition. This item may or may not be in original packaging. See seller's listing for full details. 

            • USED: The item was previously used. The item may have some signs of cosmetic wear, but it is fully operational and functions as intended. This item may be a floor model or store return that has been used. See the seller's listing for full details and a description of any imperfections.

            • FOR PARTS OR NOT WORKING: The item does not function as intended and is not fully operational. This includes items that are defective in ways that render them difficult to use, items that require service or repair, or items missing essential components. See the seller's listing for full details.


Contact Us

If you have any questions on how to return your item to us, contact us at (949)697-6268 or email us at contact@onemedicalstop.com.